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Refund Policy
At Flippiq, we strive to provide high-quality products and excellent customer service. Please read our Refund Policy carefully before placing an order.
1. Return Eligibility
We offer a 14-day return period from the date your order is delivered.
Due to the nature of our products, returns are not automatically accepted. Every return request is reviewed individually.
To be eligible for a return, the product must:
- Be in like-new condition with no signs of damage, misuse, or excessive wear.
- Include all original accessories, manuals, cables, and packaging.
- Be returned in its original box.
- Be accompanied by proof of purchase.
Products that have been heavily used, modified, opened beyond normal inspection, or damaged by the customer are not eligible for return.
2. 30-Day Product Guarantee
Every Flippiq device is covered by our 30-Day Product Guarantee against manufacturing defects.
If your device develops a hardware fault within 30 days of delivery under normal use, we will inspect the issue and, if confirmed, provide a repair, replacement, or another appropriate solution.
This guarantee does not cover:
- Accidental damage
- Water or liquid damage
- Physical damage
- Software modifications
- Installation of unauthorized firmware
- Normal wear and tear
- Damage caused by misuse or improper handling
3. Return Authorization Required
All returns require prior authorization.
Before returning any item, contact us at:
Include:
- Order number
- Reason for the request
- Photos or videos if applicable
Returns sent without prior approval may be refused.
4. Non-Returnable Items
Returns will not be accepted for:
- Products showing signs of use beyond basic inspection.
- Products with missing accessories or original packaging.
- Products damaged by the customer.
- Products modified or repaired by unauthorized parties.
- Requests submitted after the 14-day return period.
5. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.
After reviewing the issue, we will determine the appropriate resolution, which may include replacement, repair, or refund.
6. Return Shipping
Unless the product is confirmed to be defective or shipped incorrectly, customers are responsible for return shipping costs.
Returns must be packaged securely to prevent damage during transit.
7. Refunds
After receiving and inspecting the returned product, we will notify you of the outcome.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
If a returned product does not meet our return conditions, the refund request may be denied and the product may be returned to the customer.
8. Order Cancellation
Orders may be cancelled within 12 hours after purchase.
Once an order has entered processing or has been shipped, cancellations may no longer be possible.
9. Contact Us
For any questions regarding returns, refunds, or our 30-Day Product Guarantee, please contact us at:
Email: flippiq@gmail.com
We aim to respond within 1–2 business days.