Verzendbeleid

At Flippiq, we are committed to processing and delivering your order as quickly and safely as possible. Please review our shipping policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, processing may take slightly longer. In such cases, we will do our best to keep you informed.

2. Delivery Timeframe

Once your order has been processed and shipped, the estimated delivery times are:

United States: 7–14 business days

European Union: 7–14 business days

Please note that these delivery times are estimates and may vary depending on your exact location, customs processing, local carrier operations, public holidays, or other circumstances outside our control.

3. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking updates to appear after your order has been dispatched.

4. Shipping Methods

We work with trusted international carriers and logistics partners to ensure that your order is delivered safely.

The carrier used may vary depending on the destination and available shipping routes.

5. Shipping Costs

We offer free shipping to customers in the United States and the European Union.

Any available shipping charges will be clearly displayed at checkout before payment is completed.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate before submitting your order.

Flippiq is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to an incomplete or inaccurate address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at flippiq@gmail.com.

Once an order has been processed or shipped, we may no longer be able to change the address.

7. Delivery Delays

Most orders arrive within the estimated delivery timeframe. However, delays may occasionally occur due to:

  • Customs processing
  • Weather conditions
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete address information

These circumstances may be outside the control of Flippiq and the shipping carrier.

8. Customs and Import Charges

Orders may be subject to customs inspections depending on the destination.

Any import duties, customs fees, taxes, or other charges imposed by local authorities are the responsibility of the customer, where applicable.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at flippiq@gmail.com.

Please provide:

  • Your order number
  • A description of the issue
  • Photos or videos of the damaged package and product, if applicable

We will review your request and work with the shipping carrier to find an appropriate solution.

10. Delivered but Not Received

If the tracking information shows that your package has been delivered but you have not received it, please:

  • Check around the delivery location
  • Ask household members or neighbours
  • Contact the local shipping carrier
  • Check whether the package was delivered to a pickup point

If you are still unable to locate the package, contact us at flippiq@gmail.com with your order number and tracking details.

11. Order Changes and Cancellations

To request an order change or cancellation, please contact us as soon as possible after placing your order.

We cannot guarantee that changes or cancellations will be possible once the order has entered processing or has already been shipped.

12. Contact Us

For questions about your order, delivery, or tracking information, please contact us at:

Email: flippiq@gmail.com

We aim to respond within 1–2 business days.

Thank you for choosing Flippiq.